Our Commitment to Your Satisfaction

At Furniture Decoration Shop, we believe your home should reflect your unique style and provide comfort that lasts. Just as we meticulously select each piece in our collections—from elegant chandeliers to cozy bedding—we stand behind the quality of our products. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process ensures your shopping experience remains exceptional.

Return & Exchange Guidelines

Key Information

  • Return Period: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • Bath Mats & Doormats: For hygiene reasons, these personal care items are final sale
  • Bedding & Duvets: All bedding products including sheets, duvets, and blankets cannot be returned
  • Custom or Made-to-Order Items: Any specially ordered or customized products
  • Used or Damaged Items: Products not in original condition or without original packaging

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of delivery, please complete our Returns & Exchanges Request Form (see template below) and email it to our customer service team at [email protected].

Step 2: Receive Authorization

Within 2 business days, we’ll review your request and email you a Return Authorization Number and detailed instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship

Carefully repackage the item in its original packaging with all tags and accessories included. Affix the provided return label (if applicable) and ship to our warehouse address. We recommend using a trackable shipping service and retaining your proof of shipment.

Step 4: Processing

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or exchange according to your preference.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after return processing
  • Original Shipping Costs: Non-refundable (except in cases of our error)
  • Restocking Fee: No restocking fees apply to eligible returns

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. If the exchange item costs more, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

Returns & Exchanges Request Form

Subject: Return/Exchange Request – [Your Order Number]

Email to: [email protected]


Customer Information:

Full Name: [Your Full Name]

Order Number: [Your Order Number]

Email Address: [Your Email Address]

Phone Number: [Your Phone Number]

Return/Exchange Details:

Product Name: [Product Name from Your Order]

Reason for Return/Exchange: [Please describe why you’re returning or exchanging the item]

Preferred Resolution: □ Refund □ Exchange for [Specific Product if Known]

Additional Information:

[Any other relevant details or special instructions]

Please complete this template and email it to us to initiate your return or exchange process.

Damaged or Incorrect Items

If your item arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery at [email protected]. We’ll arrange for a replacement or pickup at no cost to you, and expedite the resolution process.

Need Assistance?

Our dedicated customer service team is here to help you with any questions about returns or exchanges.

Email: [email protected]

Address: Furniture Decoration Shop, 4838 Elk City Road, Indianapolis, IN 46205, United States

Response Time: Within 1-2 business days