Our Commitment to Your Satisfaction

At Furniture Decoration Shop, we understand that creating your perfect home requires careful selection and attention to detail. From elegant chandeliers that illuminate your dining room to cozy bedding that welcomes you at day’s end, each piece in our collection is chosen with your comfort and style in mind. Our shipping and returns policies reflect this same commitment to quality and customer care.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping FREE (orders over $50) 15-25 business days after dispatch EMS

Please Note: We ship globally, with the exception of some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your Furniture Decoration Shop purchase. If you’re not happy with your item, we offer a straightforward returns and exchange process.

Return Guidelines

  • Return Period: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method
  • Restocking Fee: No restocking fees apply to eligible returns

Non-Returnable Items

To ensure hygiene and maintain quality standards, the following items cannot be returned or exchanged:

  • Bath Mats & Doormats: Final sale for hygiene reasons
  • Bedding & Duvets: All bedding products including sheets, duvets, and blankets
  • Custom or Made-to-Order Items: Any specially ordered or customized products
  • Used or Damaged Items: Products not in original condition or without original packaging

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of delivery, please complete our Returns & Exchanges Request Form and email it to our customer service team at [email protected].

Step 2: Receive Authorization

Within 2 business days, we’ll review your request and email you a Return Authorization Number and detailed instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship

Carefully repackage the item in its original packaging with all tags and accessories included. Affix the provided return label (if applicable) and ship to our warehouse address. We recommend using a trackable shipping service and retaining your proof of shipment.

Step 4: Processing

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or exchange according to your preference.

Refund Information

  • Refund Timeline: 5-10 business days after return processing for Credit Card/PayPal refunds
  • Original Shipping Costs: Non-refundable (except in cases of our error)
  • Exchange Process: For exchanges, we’ll ship your new item once we receive and process your return. If the exchange item costs more, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

Damaged or Incorrect Items

If your item arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery at [email protected]. We’ll arrange for a replacement or pickup at no cost to you, and expedite the resolution process.

Need Assistance?

Our dedicated customer service team is here to help you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Furniture Decoration Shop, 4838 Elk City Road, Indianapolis, IN 46205, United States

Response Time: Within 1-2 business days